Terms and rights of withdrawal when buying from Light of Norway.

Right of withdrawal:

First of all I want satisfied customers and good references so I will do what is within reasonable limits to make you satisfied. The satisfaction guarantee is my way of showing that I stand behind the quality of what I sell you. Our satisfaction guarantee lasts 30 days from receipt of the image, so please remember to contact me as soon as possible.

If you regret the purchase, you can send the photo to me in return by appointment. You must cover shipping for return. You as the sender are responsible for the image during transport back until I have received the image from the Post or from you personally. The image I receive must be 100% undamaged and as new, in original packaging, with additional packaging outside. Repayment of returned purchase will be made to the same payment method you used to purchase in a timely manner.

Returns may be sold at a discounted price in the store after a thorough check.

Complaints:

Claim of production / defects in the image you received has of course no 30 days limit. As a lasting product intended to last more than 2 years, the complaint time for wallpapers is 5 years.
Although you must contact me within a reasonable period of time from the discovery of the defect (no longer than 2 months). If not, you may lose your claim.

We would like you to detect mistakes as quickly as possible so that we get cleaned up as quickly as possible, as it is unlikely that these types of goods will develop defects after time passed. By complaint we will do what we can to correct the error, which in most cases means reprinting a new image.

The photos are printed by CeWe Color a professional photo laboratory which delivers high quality prints for many of the European photo stores.

If the photo is damaged during transport:

I am responsible for the picture until you have received it delivered. Unfortunately it can happen from time to time that carriers destroy a picture. What we need from you in such cases is a email describing the damage and preferably a few pictures showing the damage, so I can do a claim with the responsible carrier. I will of course will send you a new picture as soon as possible. Whether we need the damaged image in return will be agreed upon.